Last Updated: 20th January, 2025
This Privacy Policy explains how Burgo Oculto LDA, trading as "Golden Homes Algarve" ("we," "our," or "us"), collects, uses, and protects your personal information when you visit our website, interact with us, or use our services. We are committed to safeguarding your privacy and ensuring that your personal data is protected.
1. Who We Are
- Company Name: Burgo Oculto LDA
- Trading Name: Golden Homes Algarve
- Registered Office: Sitio da Mulher Morta, pc85, Mexilhoeira Grande, 8500-132, Portimão
- Company Registration Number: 516690973
- Contact Email: info@goldenhomesalgarve.com
2. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
- Property Information: Details about properties you are interested in buying, selling, or renting.
- Financial Information: Information related to payments, mortgages, and other financial transactions.
- Website Usage Data: IP address, browser type, pages viewed, and the time spent on our website.
- Communication Data: Records of communications between you and Golden Homes Algarve, including emails, messages, and phone calls.
3. How We Use Your Information
We use your personal data for the following purposes:
- Service Provision: To provide real estate services, including property searches, valuations, and marketing.
- Communication: To contact you regarding inquiries, appointments, and other service-related matters.
- Marketing: To send you promotional materials and updates about our services, with your consent.
- Legal Compliance: To comply with legal obligations, including tax and accounting requirements.
- Improvement of Services: To analyze and improve our website and services.
4. Third-Party Applications
We use third-party applications to help manage and process personal data efficiently. These third parties may have access to your personal data, and their privacy policies and terms of service apply in conjunction with this Privacy Policy. The following third-party applications are used by Golden Homes Algarve:
- Casafari CRM: We use Casafari CRM to manage and process property listings, client inquiries, and other real estate data. By using our services, you agree to Casafari’s terms and conditions and privacy policy.
- Google Workspace: For email communications, file storage, and document management, we use Google Workspace. Data processed through Google Workspace is subject to Google’s privacy policy and terms of service.
- Mailchimp: For email marketing and newsletter distribution, we use Mailchimp. Your personal data may be stored on Mailchimp’s servers, and by subscribing to our newsletters, you agree to Mailchimp’s privacy policy and terms of use.
Each third-party service provider adheres to data protection laws, including the General Data Protection Regulation (GDPR). We encourage you to review their individual privacy policies for more information:
- Casafari CRM Privacy Policy: https://www.casafari.com/privacy-policy/
- Google Privacy Policy: https://policies.google.com/privacy
- Mailchimp Privacy Policy: https://mailchimp.com/legal/
5. Third-Party Links and Plug-ins
Our website may include links to third-party websites, social media platforms, or plug-ins (such as Facebook, Instagram, or LinkedIn), which may collect data from you when you interact with them. These third-party websites or services are not operated or controlled by us, and their privacy policies apply to any personal data they collect. We encourage you to read the privacy policies of these third-party websites or services before sharing any personal information or interacting with them. Golden Homes Algarve is not responsible for the content or privacy practices of these third parties.
For example, if you click on a social media plug-in on our website, that social network may collect and process your information, such as your IP address or which page you visited on our site.
6. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: When you have provided your consent for us to process your data for specific purposes.
- Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: When we need to comply with a legal or regulatory obligation.
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests.
7. Sharing Your Information
We may share your personal data with:
- Service Providers: Third-party service providers (such as Casafari, Google Workspace, and Mailchimp) who assist us in operating our business, including IT service providers, payment processors, and marketing agencies.
- Legal and Regulatory Authorities: When required by law, we may disclose your information to regulatory bodies, law enforcement agencies, or other authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
8. International Data Transfers
As we are based in Portugal, your personal data will primarily be processed within the European Economic Area (EEA). However, if we transfer your data outside the EEA through third-party service providers, we will ensure that appropriate safeguards are in place, such as standard contractual clauses, in compliance with the General Data Protection Regulation (GDPR).
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods vary depending on the type of data and the purpose for which it is processed.
10. Your Rights
Under the GDPR, you have the following rights concerning your personal data:
- Access: Request access to the personal data we hold about you.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, under certain conditions.
- Restriction: Request restriction of processing, under certain conditions.
- Portability: Request to transfer your data to another service provider.
- Objection: Object to the processing of your personal data for specific purposes, including direct marketing.
- Withdraw Consent: Withdraw consent at any time, where processing is based on your consent.
To exercise any of these rights, please contact us or our Data Protection Officer (DPO) at the details provided below.
Data Protection Officer (DPO)
If you have any questions or concerns regarding how your personal data is handled or would like to exercise your rights under the GDPR, you can contact our Data Protection Officer (DPO) at:
- Name: [Insert DPO Name, if applicable]
- Email: dpo@goldenhomesalgarve.com
- Phone: [Insert DPO Contact Number]
- Registered Address: Sitio da Mulher Morta, pc85, Mexilhoeira Grande, 8500-132, Portimão
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Our third-party providers, including Casafari, Google Workspace, and Mailchimp, also follow security measures to protect your data.
12. Cookies
Our website uses cookies to enhance your experience and collect information about your usage patterns. You can manage your cookie preferences through your browser settings. For more detailed information about the cookies we use, please refer to our [Cookie Policy].
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this page periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.